Billing for utilities can be confusing for both service providers and for customers. Because utility bills are often packed with information, many customers misunderstand the bill’s content. When fees and taxes aren’t explained clearly, or when the charges aren’t broken down in a way that can be understood, customers may lodge complaints — and you could lose business to your local energy or water competitors instead.
Fortunately, there are utility billing solutions that can allow your company to outsource billing. While many businesses may be reluctant to hand over their statement processing to an outside company, this service can save time and money and reduce the stress on you and your workers.
If you’re considering outsourced billing services, then here are just a few of the advantages that you and your customers can experience through outsourcing:
Faster Turnaround Time: Statement processing takes a lot of time away from your workers’ core duties, especially if your company doesn’t have the staffing to handle it. By outsourcing to a utility billing service, you’ll see faster bill processing, and you can also have the advantage of reliable statement printing and mailing. That not only saves time, but money, too, if you’ve been paying for printing, paper, and ink costs previously.
Clearer Breakdown of Billing Charges: Billing statements for utilities can be confusing. Because states tend to impose taxes on some services, and because there are additional fees that some households must pay, billing statements can be confusing and lengthy. However, a utility billing company can give your bills a new look designed by experts who can make this information easier to understand. By providing a clear breakdown of charges for your customers, your new billing process can lead to happier customers and better client retention.
Online Billing Capabilities: Finally, smaller companies, whether they are municipal or not, are typically unable to offer a complex online billing system without considerable costs and time commitments. An outsourced billing service, however, will already have a system in place, and it just needs your name added to it. Online billing not only gets customer payments to you on time; they also make customers happy by providing a convenient and environmentally friendly way to pay their utilities. For instance, if just 20% of all Americans switched to online billing, they could save as much as 151 million pounds of paper. That conservation translates to savings for you.
For more information on utility billing services, contact us today or please leave a comment below.